Tiv2 Privacy Policy — How We Protect Your Information
User privacy is a priority at tiv2. This page clearly explains what information we collect, how it is used, and the rights you hold as a user of our platform in Malaysia.
Updated: January 2026
Information We Collect
When you register and use tiv2, we collect several categories of information to ensure a smooth, secure, and personalised experience for you:
- Account Information — your name, email address, phone number, date of birth, and password registered when you created your account.
- Local Payment Information — transaction details in Malaysian Ringgit (MYR) via accepted payment methods such as FPX, TNG eWallet, and online banking. We do not store full card numbers.
- Device & Browser Information — device type, operating system, browser version, IP address, and language settings. This data is used to optimise display and detect unauthorised access.
- Usage Data — login records, betting history, markets browsed, session duration, and in-platform actions. This data helps us improve the user experience and detect suspicious activity.
- Cookies & Tracking Technologies — small cookie files stored on your device to maintain your login session, save language preferences, and analyse platform usage patterns.
All information is collected only with your consent and used solely for the purposes stated in this policy.
How Your Information Is Used
Account information is used to verify your identity, process logins, send important notifications, and allow you to securely access all features on the tiv2 platform.
Payment information is used solely to process deposits and withdrawals in MYR. All transactions are conducted through secure payment channels that comply with Malaysian security standards.
Usage data helps the tiv2 team identify technical issues, understand user needs, and improve the overall platform experience in terms of speed, navigation, and content.
Device information and activity logs are used to detect suspicious login attempts, unauthorised access, and fraudulent activity that could put your account at risk.
Your email address and phone number are used to send account verification, transaction alerts, security notifications, and policy updates that require your attention.
Certain information must be retained to comply with legal and regulatory requirements applicable to digital financial services in Malaysia.
Cookies & Tracking Technologies
Tiv2 uses cookies to enhance the user experience on our platform. Cookies are small text files stored in your browser when you visit our website. They help us recognise your device on repeat visits, maintain your login status, and save personal preferences such as your display language.
There are two types of cookies we use:
- Session Cookies — automatically deleted when you close your browser. Used to maintain an active session while you are on the platform.
- Persistent Cookies — remain on your device for a set period of time to facilitate logins and remember your preferences.
You can manage or block cookies through your browser settings at any time. However, blocking all cookies may limit certain tiv2 platform features, such as automatic login verification.
Data Storage, Security & Sharing
All user information is stored on servers protected with SSL encryption and strict access controls. Financial data is kept separate from general profile data for an additional layer of security. We only retain data for as long as it is needed for operational or legal compliance purposes.
Tiv2 does not sell or rent users' personal information to any third party for marketing purposes. Information is only shared with trusted payment service providers and law enforcement authorities when required by Malaysian law, and solely for those purposes.
Your Rights as a User
As a registered tiv2 user, you have full rights over your personal information. We respect and facilitate the exercise of the following rights:
You can request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and personal data, subject to applicable legal requirements.
You can object to the processing of your data for specific purposes, including promotional communications from the platform.
To submit any request relating to your privacy rights, contact the tiv2 support team through the available channels in your account or by email at: [email protected]
Policy Changes & Contact Us
Tiv2 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform improvements. Users will be notified of any material updates via email or in-platform notification at least 14 days before the changes take effect.
We encourage you to check this page regularly. The date of the most recent update will always be displayed at the top of this page.
If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us:
- Support Email: [email protected]
- Response Time: Within 2 business days
- You can also visit the FAQ us for quick answers to common questions about privacy and data security.
Your Privacy, Our Priority
Tiv2 is committed to keeping your data safe at all times. Register an account today and enjoy a Malaysian entertainment platform built on trust and transparency.